In these changing times, sometimes organizations are not able to deliver on everything that they have promised employees, such as not being able to provide training, promotions, or pay raises. When these promises are broken employees may not be as committed to the organization, my not help out others when needed, and may work less hard. Today’s best managers know that they can help reduce these undesirable employee behaviors by being more benevolent. A benevolent manager is one who personally cares about employees, who shows concern for them as a whole person, and treats employees like a member of the family.
Source: Chen, Z. X., Tsui, A. S., & Zhong, L. 2008. Reactions to psychological contract breach: A dual perspective. Journal of Organizational Behavior, 29, 527-548.
