Today’s best managers know that the feelings and moods that employees experience on the job influence many aspects of employee thoughts and behaviors. These feelings and moods are called “affect” and they can be positive or negative. Employee thoughts can shape feelings, and feelings can shape thoughts. Employee affect can influence decision-making, performance appraisal scores, ratings of job applicants, job satisfaction, employee job performance, and the willingness to help other employees. Today’s best managers monitor employee affect since employee thoughts and feelings influence so much of employee performance.
Source: Baron, R. 2008. The role of affect in the entrepreneurial process. Academy of Management Review, 33, 328-340.
