Many employees have hard-wired beliefs in their brain about their abilities and their performance, which can result in them being poor performers. Today’s best managers don’t give up on such employees. Instead, they try to rewire their employees’ beliefs about themselves: 1) help them to realize and acknowledge their beliefs about their performance, 2) allow the negative beliefs to surface, but then don’t act on them in the same ways as they always do, 3) help employees develop new responses to the negative feelings they have, and 4) coach employees on ways to improve skills and abilities where they feel they are lacking.
Source: Ahern, A. 2008. Fire or re-wire: Dealing with problem people. Leadership Excellence, 25/2, p. 16.
