Today’s best managers know that managing diverse teams can be especially problematic. Traditional team-building activities tend not to work for diverse teams because they don’t handle the unique qualities and differences among diverse team members. Today’s best managers know that 360-degree feedback can help diverse teams improve. Compare team members’ assessments of themselves with the teams’ assessments of them. When using this approach be sure that teams have coaching available to help them. Without someone to guide and counsel team members, this approach can uncover old team wounds, and that could hurt, rather than help, team performance.
Source: Polzer, J. T. 2008, July-August. Making diverse teams click. Harvard Business Review, 20.
