Today’s best managers know that conflict can escalate as employees become members of teams with increasingly diverse individuals. Some employees may try to avoid or ignore conflict on their teams, but that strategy won’t be effective. Today’s best managers need to show employees how to cool off when they get into heated team conflicts, then how to slow down and focus on solving conflict problems. Managers need to show employees how to solve the two main types of conflict: task conflict and relationship conflict. Relationship conflict is more likely the cause of conflict that leads to poor team productivity compared to task conflict.
Source: Flanagan, T. A., & Runde, C. E. 2008, May/June. Hidden potential: Embracing conflict can pay off for teams. Leader In Action, 28, 8-12.
