An employee who is a good organizational citizen is one who does extra things beyond their job description to help the organization succeed. These extra behaviors include being courteous, being a good sportsman, and being conscientious on the job. Today’s best managers know that treating people fairly can increase good citizenship behaviors. Managers can improve feelings of fairness by treating employees with dignity and respect when interacting with them. Also, managers can use fair processes when allocating resources, such as pay decisions, to improve perceptions of fairness, and in turn help increase good organizational citizenship behaviors.
Source: Fassina, N.E., Jones, D. A., & Uggerslev, K. L. 2008, April. Relationship clean-up time: Using meta-analysis and path analysis to clarify relationships among job satisfaction, perceived fairness, and citizenship behaviors. Journal of Management, 34, 161-188.
