Organizations are spending a tremendous amount of money to improve employee interpersonal skills. Unfortunately, classroom training alone has not been shown to be a very effective way to teach these skills. Today’s best managers know that training results can be improved by adding self-coaching supplements to classroom training methods. Self-coaching is a three-step process that is done solely by an employee. First, employees complete a checklist assessing how much they use their new skills on the job. Second, employees reflect on how they perform during interpersonal incidents. Third, employees set goals to help them maintain and enhance their interpersonal skills on the job.
Source: Tews, M. J., & Tracey, J. B. 2008. An empirical examination of posttraining on-the-job supplements for enhancing the effectiveness of interpersonal skills training. Personnel Psychology, 61, 375-401.
