Today’s best managers avoid doing small things that can undermine organizational success in big ways. Many managers gripe constantly about the horrible state of affairs in their organization. Today’s best managers try to stay positive and up-beat at all times about the company. Many managers hold an “us versus them” view of the organization. For example, saying that you wanted to give an employee a raise, but human resources rejected it. Managers often give low-performing employees passing grades to avoid confronting bad performers. Today’s best managers don’t avoid problems. Instead, they confront and deal with them.
Source: Studer, Q. 2008, July. Accidental saboteur: Smalls sins undermine in a big way. Leadership Excellence, p. 8.
