Monitor and Address Complaints Quickly To Keep Employees From Quitting

Today’s best managers know how to avoid a stampede of employees leaving the company. A mass exodus can happen when two or more individuals make a complaint to their manager. The manager then does not adequately address or resolve the complaint. Then, the problem escalates as employees continue to discuss the complaint with each other, and the problem becomes more serious than it was at first. As a result, a large number of employees then leave the organization. Today’s best managers know to monitor and address employee complaints quickly and thoroughly, so that things don’t get out of hand, which helps keep large groups of employees from quitting the company.

Source: Bartunek, J. M., Huang, Z., & Walsh, I. J. 2008. The development of a process model of collective turnover. Human Relations, 61, 5-38.