Sharing Expectations About Communication Can Improve Employee Satisfaction

Today’s best managers know that effective communication is important for employee satisfaction. When employees have similar expectations about the communication process, then they tend to have higher levels of satisfaction. For example, when employees understand how polite and how efficient communication should be, then they tend to be more satisfied on the job. Polite communication refers to being considerate and respectful of one’s co-workers. Efficient communication refers to how truthful, clear, and relevant someone is when they communicate.

Source: Park, H. S. 2008, February. Communication Research, 35, 88-108.